WNS, a global leader in business process management and outsourcing, has announced a significant multi-year partnership with Mosaic Insurance, aimed at enhancing operational efficiency and market competitiveness through digital transformation initiatives. Leveraging its profound domain expertise, WNS will pioneer digital-first operations to elevate customer experience and strengthen market positioning for Mosaic.
Central to the collaboration is WNS’s commitment to drive actionable insights by optimizing data management and integrating advanced analytics. A cornerstone of the technology services solution is the establishment of an Automation Center of Excellence (CoE) by WNS, tasked with identifying automation opportunities across Mosaic’s diverse business functions. This initiative includes setting up a multi-tower, multi-location process infrastructure, featuring a core middle-office delivery team in conjunction with Mosaic’s internal operations center.
Keshav R. Murugesh, Group CEO of WNS, emphasized the strategic nature of the partnership, stating, “Our collaboration with Mosaic Insurance underscores WNS’s capabilities in delivering technology-led specialty solutions tailored for the Lloyd’s of London market. We are already underway with our efforts, collaborating closely with Mosaic to develop a digital workflow ecosystem powered by hyperautomation.”
Mitch Blaser, Co-Founder and Co-CEO of Mosaic Insurance, highlighted the synergies driving the alliance, saying, “WNS understands the intricacies of the insurance industry and Mosaic’s unique model as a Lloyd’s syndicate and agency serving diverse capital partners. This partnership allows us to maintain agility, expand efficiently across global markets, and deliver superior solutions to our clients.”
Founded in 2021, Mosaic Insurance operates underwriting hubs in Bermuda, the UK, US, Canada, Germany, UAE, and Singapore, underwriting seven lines of specialty business. Their focus includes transactional liability, cyber, political risk, political violence, environmental liability, professional liability, and financial institutions.
WNS’s extensive portfolio includes partnerships with over 65 global insurers, reinsurers, brokers, and Insurtech firms, supporting them in navigating complex business landscapes by enhancing risk management, reducing indemnity costs, optimizing customer experience, and lowering service expenditures. In the UK insurance market, WNS has carved a niche for itself with deep domain expertise, supporting more than 10 clients within the Lloyd’s and London markets.
This strategic collaboration marks a pivotal moment for both WNS and Mosaic Insurance, positioning them to innovate and thrive amidst evolving industry dynamics while delivering enhanced value to their stakeholders.
[inline_related_posts title=”You Might Be Interested In” title_align=”left” style=”list” number=”6″ align=”none” ids=”2858,2855,2853″ by=”categories” orderby=”rand” order=”DESC” hide_thumb=”no” thumb_right=”no” views=”no” date=”yes” grid_columns=”2″ post_type=”” tax=””]
