Philadelphia Insurance Co. recently suffered a network outage, causing its phone, email system and online application to be unusable. The company issued a statement on its website, apologizing for the inconvenience caused and promising to solve the problem as soon as possible. Customers in urgent need of claims can call the dedicated hotline 800.765.9749 (Option #3) for assistance.
This is the second insurance company in Pennsylvania to report network problems within a week. Previously, Erie Insurance’s system crashed due to the data breach incident on June 7th and is still recovering at present. The two incidents have raised concerns about the cyber security of the insurance industry.
Philadelphia Insurance Companies (PHLY) is a member of the Tokio Marine Group, mainly engaged in commercial property insurance, accident insurance and professional liability insurance. The impact of this disruption on its services is still under assessment.
Related Topic:
